Data Retention & Deletion

Typical retention

• Account and profile information is generally kept while your account is active and removed or de-identified after a verified deletion request.
• Messages, photos, captions, squads, and other content are kept while needed to provide the feature, until deleted, removed, or the related account is deleted, subject to safety and legal exceptions.
• Shared game, tournament, score, and competition records may retain a non-identifying “Deleted Player” entry after account deletion to preserve record integrity.
• Location is processed to provide nearby, check-in, and integrity features. Limited location-related records may be retained when needed for safety, fraud prevention, or competition integrity.
• Push tokens are kept while needed for notifications and removed or invalidated after logout, permission changes, token expiry, or account deletion.
• Reports, appeals, enforcement records, security logs, and related evidence may be kept longer when reasonably necessary to prevent abuse, document decisions, protect users, or meet legal obligations.
• Instructor identity, credential, and background-check files are limited to authorized administrators. They are scheduled for deletion after 90 days while an application is under review and 30 days after approval or rejection, unless a documented legal hold is required.
• Product-interaction analytics are retained for up to 90 days. Service-provider security and diagnostic logs may follow provider- and plan-specific periods disclosed in this policy or confirmed through support.

How retention periods are decided

We consider whether the account is active, the feature’s purpose, user expectations, sensitivity, safety and fraud risks, technical backup cycles, limitation periods, and legal requirements. Backup copies may persist for a limited period before routine deletion or overwrite.

Delete your account

Open Account Management, choose Permanently Delete Account, re-enter your password, and type DELETE. Pick Up then removes the sign-in account and associated personal content from active systems, while retaining only limited de-identified, safety, transaction, or legally required records.

If you cannot use the in-app flow, contact andrewhoops@courtpickup.com from your account email. We may request information needed to verify ownership before deleting data.

Other requests

To request access, correction, or deletion of specific information, email andrewhoops@courtpickup.com. We will respond according to applicable law and may retain a minimal record of the request and our response.